The ScanOnline Managed Services Group
The Support Arm for Enterprise Mobility Hardware and Enterprise Network Technology.
ScanOnline’s Managed Services Group acts as a backend lifeline that supports, services, and manages the health of handheld mobile computers, enterprise networks, label printers, and more.
Our proactive monitoring, system optimization solutions, expert consulting, and change management services keep critical technologies in the field, and in the hands of workers that depend on them. Our services come at a fraction of the cost of utilizing in-house IT resources, which also tends to draw their attention away from revenue-generating tasks.
Rest assured that with our expert technicians at your side, your hardware will remain secure from intrusion and attack. We take pride in our level of organization and professionalism, as all updates, patches and other maintenance tasks are done on a fixed schedule without IT teams needing to take any responsibility.
Understand however, we see The ScanOnline Managed Services Group as a “partnership not outsourcing” of your IT needs. We collaborate with your technicians and engineers on service requests as you wish, keeping the information channel open for all feedback. Not to mention, it’s our intention to pass on any knowledge we can lend, to help our customers cut down on costs themselves, without our assistance.
Mobile Device Managed Services
ScanOnline’s Managed Services Group has your workforce mobile device service needs covered, from configurations to support and maintenance. We offer both bundled and individual options to help clients build a workforce mobile device program with experts at their side to help steer away from downtimes and time-consuming troubleshooting.
Maintenance, Management, and Support
Our offerings include proactive mobile device monitoring of devices in the field, plus maintenance, repair, and spare pool options to never skip a beat when your workforce devices need service. All spare pool devices come pre-loaded with company apps and settings to make sure business goes on uninterrupted. Give our techs full control, or share the responsibilities of maintenance, management, and troubleshooting with your IT team. Customer-maintained Mobile Device Management platforms are also available, and we’ll even set it up for you, by request.
Enterprise Network Managed Services
Enterprise networks are the lifeblood of any business. With so many simple and complex job tasks and operations dependent on consistent uptimes, network infrastructures can’t go unchecked. The ScanOnline Managed Services Group takes on this very important role as the watchdog of it all – hardware, firmware, software, infrastructure, cabling, and more.
Protection from Rogue Devices and Threats
The ScanOnline Managed Services Group’s roles and responsibilities are two-fold, focusing on platform defense and platform maintenance to ensure your network maintains high speeds and feeds. Coverage, signal strength, and security of your entire enterprise network infrastructure, including intrusion and vulnerability monitoring is ours to manage. To eliminate drastic steps from needing to occur in the first place, The Managed Services Group stays on top of all updates, patches, and suggested firmware tweaks to close off security gaps.