Enterprise Network Managed Services
System Management, Monitoring & Maintenance – Optimize and Secure Your Entire Infrastructure
Proactive Network Monitoring – An Essential for Today’s Business.
When it comes to business, it’s almost impossible to find a facility that doesn’t rely on an enterprise-class network to power its operations forward. Further, the network’s level of performance, coverage, and security protocols matter, as revenues depend upon it.
With so much on the line, proactive monitoring and management of the entire infrastructure needs to be a priority, as downtimes and network threats can happen at any moment.
Network Enhancement & Network Protection 24/7/365.
ScanOnline’s Enterprise Network Managed Services include an array of platform management and defense measures, performed remotely, with on-site services available. We partner with our customers to help them have full visibility of the current status of their network and are there to tackle issues before it’s too late. You choose how intensive you want the MSG team to work for you too, whether it be “8-by-5” or “24/7/365”.
Besides simply correcting and mitigating issues, The ScanOnline Managed Services Group strives to optimize all network components under its care, to ensure it operates at the speed of business. Our deep-dive approach to system analysis is driven by technicians and engineers with extensive backgrounds in network administration and infrastructure design.
Couple their efforts with our as-a-service plans, known as The ScanOnline One Solution, to get an all-inclusive hardware, software, and services package, covered within one monthly rate.
Enterprise Network Platform Management
ScanOnline’s network monitoring and network management strategies are not just to keep enterprise networks at peak performance levels, but also to stay ahead of problems before they occur. When all else fails, the Managed Services Group will partner with customers to execute a plan of attack to repair and manage issues quickly, whether that process remains a remote service effort or escalates to include on-site support.
Our Features
Your Benefits
Our Features
General Maintenance – ScanOnline defines customer obligations and establishes a service hours matrix (service hours, service days of week, critical business periods) to proactively manage needs
Incident Management – A staffed help desk receives/log incident calls, creates a timeframe within an SLA matrix, follows an escalation matrix (tier 1, 2 & 3) and provides customer updates within the process
Problem Management – ScanOnline evaluates recurring incidents, engages in problem(s)/root cause analysis and establishes a permanent fix solution within customer time-frames
Change Management – ScanOnline’s help desk will log/coordinate change request, develop a tracking matrix for completion and ensures all change requests include mutually agreed time-frames/cost
Service Management – Regular review of performance against the SLA includes planned maintenance, past/future change requests, ongoing review of scope of service and review of the SLA at-large
Your Benefits
- A safety net of experts behind your devices for their optimized health
- Downtimes, troubleshooting & frustrations mitigated
- Project management & strategy, handled by our experienced team, partnered with you
- Your internal IT teams can focus on revenue-generating tasks
- Cyclical hardware maintenance handled on schedule, with all the necessary patches, updates, etc.
- Continued education; we keep up with it and we’ll pass along our knowledge base to keep you frosty
- A firm partnership – the MSG team works hand in hand with you on everything and shoulder the load of tasks behind your devices the way YOU want it
Enterprise Network Platform Defense
The ScanOnline MSG Team stays current in trends specifically related to enterprise network security, including the growing list of business continuity-focused attacks that can do serious damage to the infrastructure of a company if kept unchecked. Our network monitoring is as in-depth as any in the managed services industry; we catch brute force tactics, malicious applications, and other vulnerabilities with impeccable speed.
Our Features
Your Benefits
Our Features
Rogue Device Management – ScanOnline will secure your entire network infrastructure against unknown technology device breaches while allowing the customer to determine the course of
action to take on a device-by-device basis
Intrusion Protection – ScanOnline’s Managed Services eliminates enterprise network vulnerabilities, analyses questionable requests for access, and provides customers real-time alerts
of any threat detections. ScanOnline also provides repair and troubleshooting services to beat back and destroy any attacks before they permeate your entire system.
Your Benefits
- Devices on standby ensure workers don’t go without critical handhelds
- Repair process is professionally handled without end-user involvement
- Troubleshooting & repairs done by subject matter experts