First and foremost, we guarantee your satisfaction with every order and every service we provide. With that said, ScanOnline will troubleshoot and support anything you work with us on until your expectations are met, given some actions may need to be billed depending on the nature of your issues. In a sense, support is considered a baseline offering.
Managed Services, in contrast is a “for contract” service. It can include the constant proactive monitoring and maintenance of mobile devices, data collection hardware and wireless network hardware/infrastructure and accessories. Consider it more of a “safety net” level of support for your wireless technology, where you have the flexibility to contract for only the device or hardware management, maintenance and repair needs that fit your situation, handled by in our case, our managed services group. Back to maintenance – the MSG team can cover you for any updates to hardware/firmware, physical changes, integrity testing and much more, to ensure your device’s good health and uptime.