Return Policy

A returned merchandise authorization (RMA) number must be issued for all returns.
Product may be returned within 30 days of sale with valid RMA number.
When returning product, place RMA number on packing slip & shipping label only. Do not write RMA number on boxes. Use a shell or outer box, if necessary.
Product must be returned in its original packaging including all accessories, bags, CD’s and manuals.
Credit will be issued only for returned items which references an RMA number. If there is a problem or delay issuing credit, the tracking number must be provided to ScanOnline.
Product must arrive at ScanOnline within 30 days of the RMA being issued.
Items received outside of stated timeframe or in unacceptable condition will not be credited and will be returned to reseller at their own expense.
Refused shipments must be reported to ScanOnline within 2 days of refusal.
A restock fee will be charged on all incomplete product returns which ScanOnline cannot make factory complete.
Cross-shipment of RMA product must include a replacement Purchase Order and your account must be in good standing.
Approved RMA’s will be credited to your normal credit terms with ScanOnline.

Products that have been used.
Original box is missing, damaged, or original box is defaced with writing or markings.
Product is missing packaging, manuals, or other components.
Broken case media, print heads, and software.
Products not purchased from ScanOnline.
Purchases or RMA’s issued over 30 days.
Referencing RMA number is not included with the return.
Special Order, custom configured, discontinued, or obsolete products.
Product shipped with other than factory default settings (includes configuration changes per reseller request).
Serial numbers do not match the referenced invoice.
Custom Media of any type.

D.O.A. Product is defined as a product that failed to perform right out of the box. If a unit arrives in working condition and then fails, it is considered a warranty claim.
D.O.A. products can be returned within 30 days of invoice.
Defective or D.O.A. products must include a case number or confirmation name from ScanOnline tech support or the appropriate manufacturer.
Defective product older than 30 days is covered by the manufacturer’s warranty.
All Products returned that do not meet specified requirements will be returned at reseller expense.

Damaged goods must first be inspected at your location by the freight carrier.
Claims for goods damaged in transit must be received within 10 calendar days of shipment.
Claims are handled between ScanOnline and the carrier, outside of normal RMA procedure.

Credit will be given when product is received in original boxes unopened with all packing, materials and accessories.
Credit will be issued only for returned items which references an RMA number. If there is a problem or delay issuing credit, the tracking number must be provided to ScanOnline.

RMA number will be issued after confirming the product to be returned meets all return requirements.
All product returns must be insured and sent via a carrier that provides online tracking.
If product is returned it will be shipped at reseller’s expense, unless a ScanOnline error has occurred.
RMA numbers must be listed on the label, not on the box