Case Study | FSIoffice – Route Delivery Solution

Route Delivery Solution Upgrade Propels Warehouse & Logistics Operations into Next Era

FSIoffice (FSI) is a nationwide wholesaler of office supplies and furniture, with 11 locations across 3 states and an extensive fleet of trucks which ship products throughout the Southeast United States.

With headquarters in Charlotte, NC, FSI has long relied on a legacy route delivery mobile application created by ScanOnline over 15 years ago.  As time passed, supply chain standards changed, and technology in the field advanced, so did the need for a more evolved, efficient system.

The Challenge: Although adequate, FSI’s existing mobile application was becoming outdated. The need for a more robust, scalable, and feature-rich route delivery solution was apparent. Database updates, as well as the need to move the route delivery application to Android, led FSI to a turning point. 

The Solution: Rather than patching the old system, ScanOnline proposed a complete overhaul, coming on the backs of a collaborative consulting approach in tandem with FSI. The solution included: 

• A custom route delivery application 
• Ruggedized mobile handheld devices 
• Mobile device management (MDM) software 
• An advanced device mount system for FSI’s truck fleet

To achieve this, ScanOnline partnered with four leading OEM and ISV providers:

• BlueFletch: Experts in developing enterprise mobility solutions, the organization provided a sleek, well-equipped, custom route delivery app, molding old with new.
• ProClip: Delivered easy-to-install, advanced mounting systems, with automatic charge capabilities for the handheld devices in a wide variety of trucks.
• SOTI: Provided their top-tier MDM software, MobiControl, ensuring a seamless deployment of the finished route delivery application, plus first-rate device management and security.
• Zebra Technologies: Supplied ruggedized handheld devices, in the form of the TC58, designed for high-performing supply chain environments and wear and tear on-site and in the field. 

Implementation: ScanOnline structured the deployment process into a multi-phase approach to ensure smooth integration and minimal disruption to FSI’s operations. 

• Consultation and Strategy: ScanOnline conducted a thorough analysis of FSI’s needs, calibrated their ideas into a wish list, and crafted a strategic plan tailored to their operational goals. 
• Procurement: ScanOnline carefully selected hardware and software components from trusted partners to ensure compatibility and reliability, while leveraging their relationships for excellent pricing. 
• Deployment: The rollout began at FSI’s Charlotte facility, followed by extensive training, with future plans to extend to other Southeast locations. 

Results: Upon completion of the first phase, FSI reported a seamless onboarding experience. The ScanOnline Managed Services Group performed admirably on-site and remotely until all end-users were up to speed. The new system delivered immediate benefits, including: 

• Increased Productivity: Enhanced tracking and management capabilities allowed for more efficient item picking, route planning, and delivery execution.
• Improved Workflow: Compared to the previous version, the new custom app refines FSI’s UX/UI and provides more real-time data, enabling better decision-making and operational oversight.
• Device Durability and Management: Ruggedized devices from Zebra ensure reliability in various conditions, and ProClip’s mounting solution keeps devices charged and within eyesight.

Conclusion: The collaborative effort led by ScanOnline and supported by BlueFletch, ProClip, SOTI, and Zebra, not only met but surpassed FSI’s expectations. The new solution significantly enhanced FSI’s delivery operations, setting a strong foundation for future expansions within the next phases.

ScanOnline’s professional and managed services showcased its prowess in crafting custom, turn-key solutions, for supply chain workforces and their management teams, to maintain real-time operational efficiency. This case further exemplifies the power of strategic partnerships and innovative technology in transforming business processes.

The ScanOnline One Solution – A Call to Action

For businesses facing similar challenges with a route delivery solution or legacy systems in general, this case study underscores the importance of comprehensive, modern strategies for an evolving supply chain and warehousing environment worldwide.

Partnering with industry experts like ScanOnline ultimately can lead to improvements in facility and team member efficiency and productivity.

Taking it a step further, the ScanOnline One Solution is an “as-a-service” model for procuring one or multiple technology solutions, aligning hardware with all of our professional and managed services together, under a flexible contract, billed at a fixed monthly rate.

Design, deploy, and support your solutions with one provider and save budget and time in the process.