FAQ and Service Info

Of course! You can find some of our most popular choices here, but contact us to get a full rundown of our current offerings. Our hardware portfolio is far too deep and innovations launch frequently, thus we can help sort you out with tech that makes sense for you and your price point.

First and foremost, we guarantee your satisfaction with every order and every service we provide. With that said, ScanOnline will troubleshoot and support anything you work with us on until your expectations are met, given some actions may need to be billed depending on the nature of your issues. In a sense, support is considered a baseline offering.

Managed Services, in contrast, is a “for contract” service. It can include the constant proactive monitoring and maintenance of mobile devices, data collection hardware, and network hardware/infrastructure, plus accessories. It can include other services not listed here, (and other hardware, like label printers) but due to the uniqueness of your operation and what we provide, our managed services are designed to be billed flexibly to meet any workflow scenario.

Consider managed services, in some ways as a “safety net” level of support for your mobile and wireless technology, where you can set up a contract for only the device or hardware management, maintenance, and repair needs that fit your situation, handled by in our case, our managed services group.

Back to maintenance – the MSG team can cover you for any updates to hardware/firmware, physical changes, integrity testing, and much more, to ensure your device’s good health and uptime.

We’re headquartered in Locust, North Carolina, 30 minutes east from downtown Charlotte.

Though we’re local to the Charlotte area, our reach is national, with technicians, sales, and project managers both located and available to travel across the continental United States (Alaska/Hawaii excluded). We also can handle projects in Canada and Mexico

We can supply the end-to-end hardware, software and services to build and support the full scope of an enterprise’s network infrastructure in any facility.

We offer full project services, management, and consultation including network infrastructure design, site surveys, system installations, configurations, and network integrity checks to complete every project.

Our experience includes everything from small office sites, retail locations and cozy industrial spaces to campus-sized environments, large hospitality facilities, and million-square-foot distribution centers.

We’ll be honest.

We find that the providers and partnerships we have forged have a clear focus on the one (or multiple) workforce software offering(s) they create. With our relationships, however, we can provide software, coupled with hardware, at a cost that is less than what they would be by directly working with the original software provider. Everyone wins and more or less, we don’t want to “recreate the wheel”. It makes our solutions – hardware, software, and services stronger and frees us up to offer you more value than other solutions providers. While we are well versed in the product lines, from “soup to nuts”, their development teams have built some of the best workforce software in the industry and can tackle any customization job around their work, in some cases in a minute’s notice.

Yes! We have relationships with multiple developers that can partner with you and our teams to put together a custom workforce tool that matches your ambitions.  Contact Us for more.

To answer the 1st question, this is exactly what we do.

In our time, we have matured relationships to be able to give you the best workforce software per need, that aligns with our hardware and services capabilities, for the modern mobile workplace you desire. We’re well versed in many supervisory control and data acquisition system (SCADA) types, custom asset management solutions, enterprise analytics dashboards, and legacy system integration.

Plus, if we don’t work with a specific ISV, that supplies a software platform you might have in mind, in many cases, we still can develop a complete solution that utilizes offerings from our current portfolio of hardware and services.

Most of what we can offer can be bundled, separated, or isolated to get you exactly what it is you need to help you improve how your business operates.

We have been known to adjust and modify just about anything we offer, from billing to the technology itself. Need just one hardware piece? We got it. Want a stand-alone custom business application but plan on using your own hardware? Just tell us what hardware you plan on using before we get started to ensure compatibility and to build around possible scalability needs for the future. Want to monitor your network, but don’t want to include maintenance services in a managed services contract? You get the picture – we’re flexible.

Well, dependent on who you ask, they can be many things, admittedly because of the wide use of the term- it can even be used as a human resources staffing service for hire!

In our case, we consider the term “workforce solution” as a combination of enterprise networks, mobility technologies, printer label platforms, and other data collection innovations that optimize how tasks are completed, managed, and reported.  All in all, the combination of such often lead to better decisions, future outcomes, and a much stronger organization.

Short answer – it varies, depending on what you currently have and what you are comfortable supplying. It’s important to note, however, that we are fully equipped and capable of having every tool required for any job you hire us for on-site at the time of service. Our project managers will stay in constant communication from the start of our engagements, which will better prepare us in the event that our service teams need to line up any resources that may need to be acquired.

It is always our mission to meet all of our client’s expectations and to the right specifications, through our performance and integrity tests which occur before and after project deployment. With this in mind, substandard tools or resources are not acceptable and we’ll ensure that no one has to settle.

Yes! We have a number of options to handle your support requests, some of which can be completed even over the phone. Talk to us and we’ll get you covered.