Comprehensive support around your enterprise mobility and enterprise wireless solutions… where you need it, how you need it – on demand.
Technical support isn’t a job for a customer service agent reading from a script.
ScanOnline’s levels of support all utilize the skills of trained and certified tech gurus from an array of backgrounds on the other end of your line, ready to help. Speaking of, we can do more than phone-to-phone walkthroughs to help you. We offer on site visits and computer/system screen sharing options to work hand in hand with you on the specific problem in real time from anywhere in the world. Need someone to look at a concern of yours outside of our typical hours? No problem – ScanOnline offers select tiers of support to meet your support needs and requirements.
Support by Phone
Help Desk: (704) 983-1495 (Press 3)
Managed Services Group:
ScanOnline Mainline: (704) 983-1495
Support by Email
Reach our help desk at firstname.lastname@example.org
For hardware troubleshooting, please include in your email the following information about your equipment:
Return shipping address
Your contract information will be verified and an RMA emailed back to you.
Video Conferencing/Screen Sharing
We can patch into your network and/or solution to work hand-in-hand with you to fix your matter quickly with the help of popular screen sharing platforms. Ask us how.